Refunds Policy


Returns

We must be notified of any returns within 14 days of the initial order. All orders are subject to a 30% restocking fee, this is applied to cover the initial costs of administration, packaging and shipping. The return postage and cost is the responsibility of the buyer and items must be received back to ourselves in their original packaging and resealable condition. We hold the right to refuse refunds if the items have been tampered with, damaged or are missing components. If you have returned an order for a refund then you will receive this refund within 14 days of the items arriving back to ourselves.


Damages In Return Transit

If you are returning goods back to us and the items are damaged in transit, then it is the buyers responsibility to claim for the damage or/and loss of the goods with the courier they returned the items with. We will not refund you for items that are missing, damaged or not in resellable condition, this includes original packaging.


How To Start A Return

To start a shop return, you would need to firstly notify us by email that you wish to return the order, whether this be the whole order or part of the order. If you have exceeded the 14 day window from receipt of the goods then we will not except returns or be held liable for any transport costs to and from our warehouse.


All returns must be delivered to;

Judge Ceiling Systems,

Unit 1 The Brookside Centre,

Redmarsh Drive, Redmarsh Industrial Estate,

Thornton-Cleveleys,

Lancashire,

FY5 4HD


For more information on our returns policy, please send your enquiry to info@jcsceilings.co.uk quoting your order number.

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Jonathan Lee 26/05/2021

Judge ceilings offered me exemplary service , we needed to update our shop as the old tiles within our suspended ceiling looked tired and damaged , and the lighting was poor and dated . Adam , the..

Mac Fletcher 24/11/2020

Just received angle lengths for a suspended ceiling. Brilliant quality and an even better price. Top marks all round for an astounding service!..

Steve Williams 10/06/2019

Just to say a big thanks Chris. It's nice to do business with someone who is helpful and polite. Us southerners should take a leaf out of your book for being so helpful. Many thanks Steve...